The Charleston Inn Policies:

Everything You Need to Know Before Your Stay

At The Charleston Inn, we believe in keeping things simple, clear, and stress-free—so here’s everything you need to know about our policies. From cancellations and payment details to check-in times and special requests, we’ve outlined everything below to make your stay as smooth as possible.

Reservations & Cancellations

We understand that travel plans can change, and we do our best to be fair while maintaining our commitment to guests and staff.

  • Standard Cancellation Policy – You can cancel your reservation free of charge up to seven (7) days before your scheduled arrival (by 2:00 PM, seven days prior).
  • Late Cancellations – If you cancel within 7 days of arrival, you will be charged the full amount of your reservation, no exceptions.
  • Group Reservation Policy – For group reservations, cancellations must be made at least 30 days before arrival. Cancellations made within 30 days will be charged 100% of the total reservation cost.
  • Early Departures – We do not offer refunds for early departures—once you check in, your stay is confirmed.

Rates & Payments

  • Rates Are Subject to Change – While our prices may adjust over time, your booked rate is locked in once you make a reservation.
  • Peak Pricing – Rates may increase during October and Holiday Weekends, and a two-night minimum stay applies during these peak periods.
  • Taxes – An 11.75% tax applies to all reservations.
  • Credit Card Payments – A 3.5% processing fee applies to all credit card transactions.
  • Cash Discount – Guests booking directly through us or our website can receive a 5% discount when paying with cash.
  • Third-Party Bookings – If you book through a third-party booking site, your reservation must include a valid phone number and credit card number, or we will not be able to honor your stay.

Check-In, Check-Out & Special Arrangements

  • Standard Check-in: 3:00 PM – 8:00 PM
  • Early Check-in: Available at 2:00 PM upon request (subject to availability).
  • Late Arrivals: Arriving after 8:00 PM? No problem—just call ahead, and we’ll make special arrangements for you.
  • Check-out: 11:00 AM

Accommodations & Special Requests

We want your stay to feel like home, and we’re happy to accommodate special requests whenever possible.

  • Room Types – We offer full, queen, and king rooms, king suites, and a lovely cottage to suit your needs.
  • Traveling with Children or Pets? – Some rooms are designated for families and pet-friendly stays. If you’re bringing a child or a pet, please call us before booking to ensure availability.
  • Pet Policy – Pets under 30 lbs are welcome in select rooms only ($50 pet fee applies). You’ll need to email a pet photo and updated shot records to [email protected] before your stay. Service animals stay for free.

Still Have Questions?

We’re here to help! If you have any special requests or need clarification on anything, just give us a call or send us an email.

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