The Charleston Inn Policies:

Everything You Need to Know Before Your Stay

At The Charleston Inn, we believe in keeping things simple, clear, and stress-free—so here’s everything you need to know about our policies. From cancellations and payment details to check-in times and special requests, we’ve outlined everything below to make your stay as smooth as possible.

Reservations & Cancellations

We understand that travel plans can change, and we do our best to be fair while maintaining our commitment to guests and staff.

  • Standard Cancellation Policy – You can cancel your reservation free of charge up to seven (7) days before your scheduled arrival (by 2:00 PM, seven days prior).
  • Late Cancellations – If you cancel within 7 days of arrival, you will be charged the full amount of your reservation, no exceptions.
  • Group Reservation Policy – For group reservations, cancellations must be made at least 30 days before arrival. No refund on deposits(typically an amount discussed with management/owners). Cancellations made within 30 days will be charged 100% of the total reservation cost.
  • Early Departures/Modifications – We do not offer refunds for early departures or modified reservations within the 7 days—once you check in, your reservation is confirmed no excepts unless approved by management.

Rates & Payments

  • Rates Are Subject to Change – While our prices may adjust over time, your booked rate is locked in once you make a reservation.
  • Peak Pricing – Rates may increase during October and Holiday Weekends, and sometimes a two-night minimum stay applies during these peak periods.
  • Taxes – An 11.75% tax applies to all reservations.
  • Credit Card Payments – A 3.5% or 3.9% surcharge applies to all credit card transactions. (Fee depends on   international cards.(Amex/Discover)
  • Cash Discount – Guests booking directly through us or our website can receive a 5% discount when paying with cash.
  • Third-Party Bookings – If you book through a third-party booking site, your reservation must include a valid phone number and credit card number, or we will not be able to honor your stay.
  • We do charge 7 days in advance for the reservation unless you plan to pay with cash/check upon arrival. Please call the inn to make these arrangements with management.

Check-In, Check-Out & Special Arrangements

  • Standard Check-in: 4:00 PM – 8:00 PM (front desk hours-subject to change)
  • Early Check-in: Available at 2:00 PM upon request (depends on availability).
  • Late Arrivals: Arriving after 8:00 PM? No problem—just call ahead, and we’ll make special arrangements for you.
  • We do offer contactless check-in and check-out on the property, upon request please call the front desk to make arrangements.
  • Check-out: 11:00 AM

Accommodations & Special Requests

We want your stay to feel like home, and we’re happy to accommodate special requests whenever possible.

  • Room Types – We offer full, queen, and king rooms, king suites, and a lovely cottage to suit your needs.
  • Bathroom Types- Walk-in shower, Traditional tub/shower combo & Vintage clawfoot tub/shower.
  • Traveling with Children or an Extra Adult  Some rooms are designated for families. If you’re bringing a child or an extra adult, please call ahead before booking to ensure availability of our spacious rooms.
  • We have no elevator in the Inn but will gladly help carry baggage/items if you are staying on 2nd or 3rd floor rooms.
  • We are a smoke-free property, no smoking "anywhere" on or near the property.
  • Gift certificates for accommodations at the Inn are non-refundable but transferrable.
  • Pets must be approved by owner and under 25lbs before reservation is booked in our pet friendly room along with a $50 pet fee. (Porch Room-queen room). Service animals with papers are accepted on the property.

Still Have Questions?

We’re here to help! If you have any special requests or need clarification on anything, just give us a call or send us an email.

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