Privacy Policy

At The Charleston Inn, located at 755 North Main Street, Hendersonville, NC 28792, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us, whether through our website https://thecharleston.net/, via email at [email protected], by phone at (828)-693-6737, or during your stay at our inn.

Information we collect

We collect personal information that you voluntarily provide to us, as well as data gathered automatically through your interactions with our services.

  1. Personal Information You Provide:

    • Contact Details: Name, email address, mailing address, phone number.
    • Reservation Information: Dates of stay, room preferences, special requests.
    • Payment Information: Credit card details necessary for booking and payment processing.
    • Communication Records: Emails, phone calls, or messages exchanged with us.

  2. Information Collected Automatically:

    • Device and Usage Data: IP address, browser type, operating system, referring URLs, and pages viewed.
    • Location Information: General geographic location based on your IP address.

How we use your information

Your personal information is utilized to enhance your experience with The Charleston Inn:

  • Reservation Management: To process bookings, confirm reservations, and provide related services.
  • Personalization: To cater to your preferences and improve our services.
  • Communication: To send booking confirmations, respond to inquiries, and provide updates or promotional offers.
  • Legal Compliance: To fulfill legal obligations and protect our rights.

Information sharing & Disclosure

We respect your privacy and do not sell your personal information. However, we may share your data in the following circumstances:

  • Service Providers: With third-party vendors who assist in reservation processing, payment transactions, or IT support, bound by confidentiality agreements.
  • Legal Requirements: When required by law or in response to valid legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred, with notice provided as applicable.

Data security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no security measures are infallible, and we cannot guarantee absolute security.

Data retention

Your personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your rights and choices

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal information, subject to legal constraints.
  • Objection: Object to the processing of your data under certain circumstances.

To exercise these rights, please contact us at [email protected].

Third-party links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.

Children's privacy

The Charleston Inn does not knowingly collect personal information from individuals under the age of 16. If we become aware that we have inadvertently gathered data from a minor, we will take steps to delete such information promptly.

Changes to this privacy policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The revised policy will be posted on our website with the effective date. We encourage you to review this policy regularly.

Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Charleston Inn
755 North Main Street
Hendersonville, NC 28792
Phone: (828)-693-6737
Email: [email protected]

By choosing to stay with us or interact with our services, you acknowledge the terms outlined in this Privacy Policy.